Have you ever had a crisis of confidence during an incident? You know, when everyone’s looking at you hopefully, waiting for you to think of a solution to a problem? You’re supposed to say something strong and reassuring, but you’re just not sure what to do. It’s uncomfortable at best. But, at worst, it could leave you, and everyone else, in a panic, and your recovery plans in disarray.

No matter how confident you are in your job, it is difficult to navigate incidents, because everyone’s suddenly thrown right out of their comfort zone. So, you need to develop and practice a range of skills, steps, and techniques, to make sure everything’s handled as smoothly as possible. This course will show you how.

By the end of this course, you’ll be able to:

• Define the essential skills needed for successful incident management
• Recognize the steps of incident management
• Adopt strategies and advice to improve your incident management effectiveness

Why take this course?

If you’re a business leader, incident management needs to be a big part of your leadership tool kit. This course will explore the skills you’ll need, and the steps to take, to manage incidents effectively. And by using the tips and strategies in this course, you’ll be able to improve your incident management skills, to help ensure you manage future incidents successfully.

10 mins | SCORM | Workbook